1. Introduction
At ServHelp, a service owned and operated by FORMATILY – FZCO, we strive to provide exceptional AI-powered customer support solutions. We understand that circumstances may arise where you may need to request a refund. This policy outlines the conditions under which refunds may be granted.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Not Provided: If we fail to deliver the agreed-upon chatbot or AI support services within the specified timeframe.
- Technical Issues: If persistent technical issues prevent the proper functioning of the service, and we are unable to resolve them.
- Unauthorized Charges: If a charge was made to your account without your authorization.
3. Non-Refundable Situations
We do not offer refunds under the following conditions:
- Change of Mind: If you decide you no longer need the service after activation.
- Partial Use of Services: If you have used the AI chatbot for a portion of the billing cycle and then request a refund.
- Failure to Utilize the Service: If you do not make use of the AI support but the service remains fully functional.
4. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Email us at Ai@ServHelp.com with your order details and the reason for the refund request.
- Review Process: Our team will review your request and may ask for additional information.
- Decision Notification: We will notify you of our decision within 7 business days.
- Refund Processing: If approved, refunds will be processed within 10 business days to the original payment method.
5. Contact Us
For any refund-related inquiries, please contact us at:
- Email: Ai@ServHelp.com
- Address: IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, UAE
We appreciate your business and are committed to ensuring your satisfaction with ServHelp.