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Privacy Policy

1. Introduction

Welcome to ServHelp, a service owned and operated by FORMATILY – FZCO. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, and website when you request a demo or contact us.
  • Usage Data: Information about how you interact with our website and services, including IP address, device type, and browsing behavior.
  • Cookies & Tracking Data: We use cookies to enhance user experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.
  • Communicate with you regarding your inquiries or demo requests.
  • Personalize user experience and optimize customer support.
  • Ensure compliance with legal and security requirements.

4. How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share information with:

  • Service Providers: Third-party vendors that help us operate our services (e.g., hosting providers, analytics tools).
  • Legal Authorities: If required by law or to protect our rights and prevent fraud.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights & Choices

You have the right to:

  • Request access to or deletion of your personal data.
  • Opt-out of marketing communications at any time.
  • Disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: Ai@ServHelp.com
  • Address: IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, UAE

Frequently Asked Questions

Got questions? We’ve got answers
What is ServHelp?

ServHelp is an AI-powered customer support solution designed to provide businesses with 24/7 automated assistance. We integrate the best AI models and train them to provide high-quality customer interactions without the need for complex setups.

How does ServHelp work?

We create a custom AI chatbot for your business, trained specifically to answer your customer inquiries. Our solution continuously improves with human-supervised learning and adapts to your business needs.

How do I get started with ServHelp?

Due to high demand, we manually review all demo requests. Fill out our Demo Request Form, and if approved, we will create a chatbot tailored to your business that you can test before onboarding.

Do I need technical knowledge to use ServHelp?

No! ServHelp is designed to be plug-and-play. No coding, APIs, or integrations are required on your end. We handle the setup and optimization for you.

What types of businesses can use ServHelp?

ServHelp is ideal for any business that needs 24/7 customer support, including agencies, SaaS, service providers, and more. If your business needs customer interactions, ServHelp can help.

Ready to take your business to new heights?

Tired of missed inquiries and high support costs? With ServHelp, you get 24/7 AI-powered customer support tailored to your business—without the hassle of hiring and managing a team. Request a custom demo today and experience AI-driven efficiency firsthand!

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