1. Introduction
Welcome to ServHelp, a service owned and operated by FORMATILY – FZCO! These Terms of Service (“Terms”) govern your use of our website, services, and AI-powered customer support solutions. By accessing or using ServHelp, you agree to comply with these Terms. If you do not agree, please do not use our services.
2. Services Provided
ServHelp provides AI-powered customer support solutions, including chatbot automation, human-assisted responses, and analytics tools. Our services are subject to updates and improvements without prior notice.
3. Eligibility
To use ServHelp, you must be at least 18 years old and have the authority to agree to these Terms on behalf of your business.
4. Account Registration
To access certain features, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
5. Payment & Subscription
- ServHelp operates on a pay-per-use or subscription-based model. Payment terms and pricing are outlined during onboarding.
- All payments are non-refundable unless otherwise stated in our Refund Policy.
- We reserve the right to change pricing and billing terms with prior notice.
6. User Responsibilities
By using ServHelp, you agree to:
- Provide accurate and complete information.
- Use the services in compliance with all applicable laws and regulations.
- Not engage in fraudulent, abusive, or disruptive behavior.
7. Data Privacy & Security
Your data privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
8. Intellectual Property
All ServHelp content, including trademarks, software, and branding, is owned by ServHelp. You may not copy, modify, or distribute any part of our platform without permission.
9. Service Limitations & Modifications
- We reserve the right to modify, suspend, or discontinue our services at any time.
- We are not liable for any disruptions or technical issues beyond our control.
10. Termination
We may suspend or terminate your access to ServHelp if you violate these Terms or engage in activities that harm our platform.
11. Disclaimer & Liability Limitation
- ServHelp is provided “as is” without warranties of any kind.
- We are not liable for any damages or losses resulting from your use of our services.
12. Changes to Terms
We may update these Terms periodically. Continued use of ServHelp after changes means you accept the updated Terms.
13. Contact Us
For any questions about these Terms, contact us at Ai@ServHelp.com or visit us at IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, UAE.